Privacy Policy

Effective Date: August 1, 2025
Last Updated: September 1, 2025

BorderHaul LLC. (“BorderHaul,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website (https://borderhaul.com), mobile applications, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

We collect the following types of information:

a. Information You Provide

  • Account Information: Name, email, phone number, company name, and password when you create an account.

  • Shipment Information: Pickup and delivery details, cargo description, customs documents, and contact details of shippers/receivers.

  • Payment Information: Billing details, payment method, and transaction history (processed securely by third-party payment providers).

  • Communications: Messages, inquiries, and feedback you submit to us.

b. Information Collected Automatically

  • Device & Usage Information: IP address, browser type, operating system, and app activity.

  • Location Data: With your permission, we may collect GPS data to enable real-time shipment tracking.

  • Cookies & Tracking Technologies: Used to improve website performance and personalize your experience.

c. Information from Third Parties

  • Carrier and shipper verification services.

  • Payment processors and logistics partners.

2. How We Use Your Information

We use your information to:

  1. Provide, operate, and improve our Services.

  2. Facilitate shipment bookings, tracking, and delivery updates.

  3. Process payments and prevent fraud.

  4. Communicate with you about updates, support, and promotions.

  5. Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Carriers and Shippers to fulfill shipment requests.

  • Service Providers such as hosting, analytics, and payment processing vendors.

  • Law Enforcement/Regulatory Authorities where required by law.

  • Business Transfers in case of a merger, acquisition, or asset sale.

4. Data Security

We implement reasonable safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal data as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your information.

  • Opt out of marketing communications.

  • Restrict or object to certain processing.

  • Request a copy of your data in portable format.

To exercise your rights, please contact us at privacy@borderhaul.com.

7. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect their information.

8. International Users

If you access our Services from outside the U.S., note that your data may be transferred to and processed in the United States.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

BorderHaul Inc.
Email: support@borderhaul.com
Website: https://borderhaul.com