Effective Date: August 1, 2025
Last Updated: December 2, 2025

Border Haul (“we,” “our,” or “us”) operates an online platform that connects shippers and carriers for cross-border transportation services between the United States and Mexico. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have.

1. Information We Collect

A. Information You Provide

We may collect the following personal and business information when you use our platform:

• Account Information:
  Name, business name, email, phone number, address, EIN, driver license ID (carriers), and other registration details.

• Identity & Compliance Information:
  Driver details, truck/trailer information, insurance, carrier authority, safety documentation, customs compliance documents, and government IDs.

• Payment Information:
  Bank account details, payout information, and billing details through our payment processor (Stripe Connect).
  We do not store full bank account or card numbers and personal ID, this will be part of Stripe connection process.

• Shipment Data:
  Load details, pickup/delivery addresses, customs documents, import/export numbers, Carta Porte, commercial invoices, etc.

B. Information Collected Automatically

When you use our platform or mobile app, we may collect:

• Device information (IP address, browser type, OS)

• Usage data and activity logs

• Location data (if location services are enabled for driver tracking)

• Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

1. Operate and Improve the Platform

• Account creation and management

• Connecting shippers and carriers

• Facilitating load posting and job acceptance

2. Process Payments

• Verify carriers and shippers through Stripe Connect

• Handle deposits, authorizations, fees, and payouts

3. Compliance and Security

• Verify identity and business legitimacy

• Meet cross-border customs requirements (CBP/SAT)

• Fraud prevention and safety monitoring

4. Customer Support

• Respond to requests, questions, and account issues

5. Marketing and Communication

• Service alerts, updates, promotions, or policy notices

• You can opt-out of marketing emails anytime

3. How We Share Information

We may share your information with:

• Carriers and Shippers:
  For operational needs such as pickups, deliveries, and coordination.

• Payment Processor (Stripe):
  To verify identity, handle payouts, and comply with financial regulations.

• Government and Customs Authorities:
  Only when required for import/export compliance or legal obligations.

• Service Providers:
  Cloud hosting, email systems, analytics, and customer support tools.

• Legal Requests:
  If required by law, subpoena, or regulatory demand.

We do not sell personal information.

4. Data Security

We use industry-standard security measures, including:

• Encrypted data transmission (HTTPS)

• Secure storage of documents and identity info

• Stripe PCI-compliant payment processing

• Role-based access control for employees

5. Data Retention

We keep information for as long as necessary to:

• Operate your account

• Comply with customs or financial record-keeping laws

• Resolve disputes

• Enforce our agreements

You may request deletion of your information, subject to legal requirements.

6. Your Rights

Depending on your location, you may have rights such as:

• Access your personal information

• Correct or update information

• Delete your account or data

• Opt-out of marketing

• Request a copy of your data

Submit requests to: support@borderhaul.com

7. International Data Transfers

Because our operations involve the U.S. and Mexico:

• Your information may be stored or processed in either country

• We follow cross-border data protection standards

8. Changes to This Policy

We may update this Privacy Policy from time to time.
We will notify you of material changes through the platform or by email.